1. Home
  2. FAQ
Help Centre & FAQ

WG567 Frequently Asked Questions

Everything Pakistan players ask most — account setup, PKR deposits, withdrawals, bonuses, cricket betting, fish games and responsible gaming. Browse by category or scroll through all questions below.

The questions below are organised by topic — account and registration, deposits and withdrawals, bonuses and promotions, games, sports betting and responsible gaming. If you cannot find the answer you are looking for, the wg567 support team is available via live chat around the clock.

Account Deposits & Withdrawals Bonuses Games Sports Betting Responsible Gaming
Account & Registration

Go to the Register page and fill in your Pakistani mobile number, full name as on your CNIC, date of birth and a password. There is no document upload required at registration — that is only needed when you first request a withdrawal. The whole thing takes about two minutes. Once done, you can deposit and start playing straight away.

You must be at least 18 years old to register and play on wg567. Your date of birth is collected at registration and may be verified again at the point of your first withdrawal. Accounts found to belong to minors will be closed and any balances voided. If you are under 18, please do not register.

No — wg567 allows one account per person. Creating multiple accounts, even with different phone numbers, breaches the Terms and Conditions. All related accounts will be suspended and any balances or bonuses voided. If you have lost access to your account, contact support rather than registering again.

On the login page, tap "Forgot your password?" and enter your registered mobile number. You will receive an SMS verification code — enter it and you can set a new password immediately. If your registered number is no longer accessible, contact wg567 support via live chat with your account details and CNIC number to verify your identity.

Accounts can be suspended for several reasons — a Terms and Conditions breach, an identity verification requirement, an active self-exclusion period, or a routine security review. Contact wg567 support via live chat with your registered mobile number and they will explain the specific reason and any steps needed to resolve it.

You do not need to submit identity documents to register or to play. Verification is required before your first withdrawal — you will need to provide a copy of your CNIC and confirm your registered mobile number matches your account details. This is standard practice for any responsible gaming platform and helps protect your account from fraudulent withdrawal requests.
Deposits & Withdrawals

wg567 supports JazzCash, Easypaisa, Raast, bank transfer, debit/credit card and mobile wallets — all in PKR. JazzCash and Easypaisa are the most popular choices for Pakistan players because they are fast and widely used. Deposits via mobile wallet typically reflect in your balance within a few minutes. Bank transfers may take a bit longer depending on your bank.

Minimum and maximum deposit limits vary by payment method and are displayed on screen when you select your deposit option. Generally, mobile wallet methods like JazzCash and Easypaisa have accessible minimum amounts suitable for most players. Check the deposit section in your account dashboard for current limits on each method.

JazzCash and Easypaisa deposits usually appear within a few minutes. If more than 15 minutes have passed, first check your transaction history in your account dashboard. If the transaction shows as pending, wait a little longer — bank transfers can sometimes take 30–60 minutes. If the balance has still not appeared after an hour and you have a payment confirmation from your wallet, contact wg567 support via live chat with the transaction reference and they will investigate.

Log in to your wg567 account and go to the Withdrawal section in your dashboard. Select your preferred withdrawal method — the same methods available for deposits are generally available for withdrawals. Enter the PKR amount you wish to withdraw and confirm. If you are making your first withdrawal, identity verification will be required before the payment is processed.

Processing times depend on the withdrawal method and your account's verification status. Mobile wallet withdrawals to JazzCash or Easypaisa are typically the fastest once verified. Bank transfers take longer — generally one to three working days. First-time withdrawals take a bit longer as the identity verification step needs to be completed first. VIP account holders generally enjoy faster processing times.

wg567 does not charge platform fees on standard deposits. Withdrawal fees, if any, are displayed clearly before you confirm a withdrawal request. Note that your bank or mobile wallet provider may apply their own transaction charges — these are outside of wg567's control. All amounts on the platform are in PKR so there are no currency conversion fees.
Bonuses & Promotions

New members on wg567 qualify for a welcome bonus on their first deposit. The specific offer, bonus amount and terms are detailed on the Promotions page. Always read the wagering requirements and any game restrictions before claiming — bonuses have specific conditions that determine when the bonus balance can be withdrawn.

Wagering requirements specify how many times you need to play through a bonus amount before it can be withdrawn as real money. For example, if you receive a PKR 500 bonus with a 20x wagering requirement, you need to place bets totalling PKR 10,000 before the bonus converts to withdrawable cash. Wagering requirements, eligible games and any time limits are always listed in the bonus terms on the Promotions page.

Each bonus specifies which games or categories count towards the wagering requirement. Some bonuses apply to slots only, others include fish games or live casino. Sports betting bonuses may be restricted to specific markets. Game restrictions are listed in the bonus terms — always check before starting to wager.

Bonuses can be removed if they expire before wagering is completed, if a withdrawal was requested before requirements were met (which forfeits the bonus in most cases), or if the account was found to have breached bonus terms. The most common cause is requesting a withdrawal with an active unwagered bonus — this generally cancels the bonus balance. If you believe a bonus was removed in error, contact support with the bonus details.

Yes — wg567 runs regular promotions for existing members including reload bonuses, cashback offers, free spins and cricket season specials around PSL and T20 international events. All current offers are listed on the Promotions page. Higher VIP levels generally unlock access to better ongoing bonus rates.
Games & Game Lobby

wg567 offers fish shooting games, video slots, live casino tables (baccarat, roulette, blackjack, dragon tiger), classic table games, arcade and fast games. The Game Lobby has 500+ titles. Fish games are a standout category on wg567 with a broader selection than most platforms targeting Pakistan. The full lobby is accessible on mobile without any app download.

Yes — wg567.app is fully optimised for mobile browsers. Open it in Chrome or any standard browser on Android or iOS and you will have access to the full Game Lobby, account management, deposits and withdrawals. No app download is required. The platform performs well on typical Pakistani mobile data speeds.

First, check your internet connection — fish games and live casino tables require a stable connection to run smoothly. Then try refreshing the page or closing and reopening the browser. Clearing the browser cache often fixes loading issues caused by outdated data. If the problem continues on one specific game but others load fine, that game may be under temporary maintenance — check back after a short while or contact support.

Fish shooting games are skill-influenced arcade games where players use cannons to shoot fish moving across the screen. Different fish have different point values, and larger or rarer fish award more credits. Players spend bullets (which cost credits) to catch fish, and earn back credits based on what they hit. The outcome combines player skill with a random element — aim matters but so does timing. wg567 has one of the broader selections of fish game titles available in this market.

The games on wg567 use standard random number generation and Return to Player (RTP) rates that are built into the game software by the providers. RTP percentages indicate the long-term statistical return on a game — for example, a 96% RTP slot returns PKR 96 per PKR 100 wagered on average over a very large number of spins. Individual sessions will vary significantly from this average. House edge is present across all game categories, which is why wg567 recommends playing only with budgeted entertainment funds.
Sports Betting & Cricket

Cricket is the primary focus — wg567 covers Pakistan matches, PSL fixtures, bilateral T20 series, Test matches and major international tournaments. Football (Premier League, Champions League and other top leagues) and esports are also available. Pre-match and in-play (live) betting are both offered on major cricket and football fixtures.

Yes — wg567 covers Pakistan Super League matches during the PSL season with both pre-match and in-play markets. You can bet on match winners, top batsmen, total runs, over-by-over markets and more depending on the fixture. Odds on PSL games update in real time during live play. Make sure you are logged in and have a PKR balance ready before the match starts — in-play odds move fast on popular fixtures.

In-play betting lets you place bets on a match that is already in progress. Odds update continuously to reflect the current state of play — wickets, run rates, team momentum and other factors are all priced into the live odds. This is popular during cricket matches because the situation changes rapidly. Be aware that odds can shift significantly within seconds during live play, and bets may be momentarily suspended around wickets or key moments.

If a match is cancelled or abandoned before completion, bets are generally voided and stakes returned to your account balance. The specific settlement rules depend on the market — some markets have minimum completion requirements (for example, a certain number of overs in a cricket match) before they are settled rather than voided. Settlement rules for each market type are listed in the sports betting terms on the Terms and Conditions page.

Minimum and maximum bet limits vary by sport, market and fixture. Minimum stakes are displayed on the bet slip when you select a market. Popular cricket and football fixtures generally have accessible minimum amounts in PKR. Maximum limits on individual bets may apply, particularly on very high-odds or niche markets — these are also shown on the bet slip before you confirm.
Responsible Gaming

wg567 offers deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check alerts, cool-off periods (24 hours to 30 days) and self-exclusion (3 months, 6 months, 1 year or permanent). All tools are accessible from the Responsible Gaming section of your account settings — no need to contact support to activate them. Full details are on the Responsible Gaming page.

Log in to your account, go to Account Settings and open the Responsible Gaming section. Select Self-Exclusion and choose the duration — three months, six months, one year or permanent. Self-exclusion activates immediately. Your account will be deactivated for the duration and you will not be able to log in or deposit. Promotional communications are also suspended. If you need to withdraw a balance during self-exclusion, contact support directly.

A deposit limit caps how much PKR you can deposit in a set period — daily, weekly or monthly. Once you reach the limit, no further deposits are allowed until the period resets. Lowering a deposit limit takes effect immediately. Increasing a limit requires a 24-hour waiting period, giving you time to reconsider. This is one of the most effective tools for keeping your gaming within a budget.

Yes — the cool-off feature lets you lock your account for 24 hours, 7 days or 30 days without permanently closing it. During a cool-off, login is blocked and no deposits or bets can be placed. Your account reactivates automatically when the period ends. If you want a longer break, self-exclusion is the appropriate option.

The first step is to activate the self-exclusion tool in your account settings immediately — this prevents further access while you take time out. If gaming has been causing financial pressure, relationship strain or emotional difficulty, speaking to a doctor or counsellor is a sensible next step. Be honest with yourself and the people you trust. The Responsible Gaming page has more detailed guidance including a self-assessment section.
Still Have Questions?

The questions above cover the most common topics that Pakistan players ask about when using wg567. If something specific is not answered here, the wg567 live chat support team is available 24 hours a day, seven days a week. Reach support through the chat icon on any page of the platform while logged in. For account-related queries, have your registered mobile number ready to verify your identity.

For questions about specific promotions, the Promotions page has the most current offers and detailed terms. For questions about responsible gaming tools, the Responsible Gaming page has full explanations of every tool available and a self-assessment guide. For general platform information — payment methods, game categories, sports markets — the Platform page gives a broad overview of what wg567 offers.

Remember: wg567 is for entertainment. Only deposit what you are comfortable losing entirely and always play within a budget you set before starting a session. Adults 18+ only.

Quick Links
Most Asked Topics
Need More Help?

The wg567 support team is available 24/7 via live chat. Log in to your account to start a live chat session.

[email protected]

Response times: Live chat — immediate. Email — within a few hours.

Responsible Play

wg567 is for adults 18+ only. Set a budget before you play. Use the deposit and loss limit tools in your account settings to stay in control.

What WG567 Offers Pakistan Players
Fish Shooting Games

One of the broadest fish game selections available for Pakistan players — multiple titles with different table sizes, weapon upgrades and special fish. Play on mobile browser without any download.

Cricket Betting — PSL & T20

Pre-match and in-play betting on PSL, T20 internationals and bilateral series. Odds update live during matches. Bet on match winners, player markets, over-by-over and more.

PKR Deposits via JazzCash

Deposit in Pakistani Rupees using JazzCash, Easypaisa, Raast or bank transfer. No currency conversion, no hidden fees. Mobile wallet deposits reflect within minutes.

Live Casino Tables

Live baccarat, roulette, blackjack and dragon tiger with real dealers. Available around the clock. Works on mobile browser — no app download needed.

Bonuses & Promotions

Welcome bonus for new members, reload bonuses, cashback and cricket season specials. All current offers are on the Promotions page with full terms and wagering requirements.

Responsible Gaming Tools

Deposit limits, loss limits, session reminders, cool-off and self-exclusion — all in your account settings. Free to use, active immediately when you set them.

Ready to Get Started on WG567?

Register free, deposit in PKR via JazzCash or Easypaisa, and access fish games, live casino and cricket betting. New members get a welcome bonus. Adults 18+ only.

Register Free Login