WG567 Privacy Policy

This Privacy Policy describes how wg567 (referred to as "we", "us" or "the platform") collects, uses, stores and protects the personal information of users who register and interact with the wg567.app platform — including the website, mobile browser version and Android application.

This policy applies to all registered users of wg567 regardless of which section they use — casino, sports betting, fish games, slots or the Game Lobby. By creating an account and using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the handling of your personal data as described here.

If you have questions about how your data is handled, or if you wish to exercise any of your data rights, contact the wg567 support team through the live chat available inside your logged-in account dashboard.

wg567 collects personal information at various points during your use of the platform. The categories of data collected and the circumstances in which they are collected are set out below.

wg567 does not collect sensitive personal data such as biometric data, religious beliefs or political opinions. We do not collect data from minors — if you are under 18, you should not be using the platform at all.

The personal data collected by wg567 is used for specific, legitimate purposes directly related to operating the platform and providing services to registered players. We do not use your data for any purpose beyond those listed here.

• Account management: Creating, maintaining and securing your wg567 account, including processing login requests and maintaining account history.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that the details you provided at registration are accurate.
• Processing financial transactions: Handling deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and processing withdrawal requests.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse and other breaches of the Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify patterns consistent with problem gaming and applying responsible gaming tools where requested or required.
• Customer support: Responding to account queries, technical issues and complaints. Support conversations may be logged for quality and training purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the Game Lobby and improve the overall platform experience.
• Promotions and communications: Notifying you of promotions, bonuses and platform updates where you have opted to receive such communications.

wg567 processes your personal data on the following legal bases, depending on the specific purpose:

• Contract performance: Processing your registration data, financial transactions and account management activities is necessary to perform the contract between you and wg567 as set out in the Terms and Conditions.
• Consent: Where you have explicitly consented — such as opting in to receive promotional communications — we process your data on the basis of that consent. Consent can be withdrawn at any time by updating your communication preferences in account settings.
• Legitimate interests: Fraud detection, security monitoring and platform analytics are carried out on the basis of legitimate interests — specifically, the interests of wg567 and its users in maintaining a secure, fair platform.
• Legal obligation: Where required by applicable law or a court order, wg567 may process and disclose personal data. This includes cooperation with law enforcement authorities investigating financial crime.

wg567 does not share personal data with third parties except in the following defined circumstances:

• Payment processors: Financial data necessary to process your PKR deposits and withdrawals is shared with the relevant payment service providers — JazzCash, Easypaisa, Raast, bank partners and card processors. These providers handle your financial data under their own privacy frameworks and security standards.
• Identity verification services: When age and identity verification is required, data including your CNIC or other identification documents may be passed to a third-party verification service. These services are contractually bound to handle your data securely and use it only for the stated purpose.
• Game providers: Your account identifier (not your personal details) may be passed to game providers to enable access to their titles within the wg567 Game Lobby. Full personal profiles are not shared with game providers.
• Law enforcement and regulatory bodies: Where legally required — such as in response to a court order, formal regulatory request or during a financial crime investigation — wg567 will disclose the minimum data necessary to comply with the legal obligation.
• Platform service providers: Technical service providers including hosting infrastructure, analytics providers and customer support tools may process data on behalf of wg567. These providers act as data processors under contractual agreements that restrict how they handle the data.

wg567 retains personal data for as long as it is necessary for the purposes described in this policy, or as required by applicable legal obligations. The general retention approach is as follows:

• Active account data: Retained for the duration of your account's existence and for a defined period after closure to allow resolution of any disputes or chargeback claims.
• Financial transaction records: Retained for the period required under applicable financial record-keeping obligations. This is typically a minimum of five to seven years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically a minimum of five years.
• Support communications: Retained for a reasonable period to allow follow-up on unresolved matters, generally up to two years after the final message in a conversation.
• Marketing preferences: Retained until you withdraw consent or request removal from communications.

When data is no longer required, it is deleted or anonymised. Anonymised data — which cannot be used to identify any individual — may be retained indefinitely for analytics and platform improvement purposes.

wg567 implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• Encrypted transmission of data between your device and the wg567 platform using industry-standard TLS protocols
• Access controls that restrict who within the organisation can access personal data, limited to those with a genuine operational need
• Secure storage of account credentials — passwords are stored using hashing mechanisms and are not accessible in plain text even to wg567 staff
• Regular security reviews of the platform infrastructure and third-party service providers

No online platform can guarantee absolute security. While wg567 takes reasonable steps to protect your data, you also play a role in keeping your account secure — do not share your password with anyone, use a strong unique password for your wg567 account and contact support immediately if you suspect unauthorised access.

wg567 uses cookies and similar browser-based technologies to support the platform's functionality and improve the user experience. A cookie is a small file stored on your device when you visit the platform.

• Essential cookies: Required for core platform functions such as maintaining your login session, remembering your language and currency preferences and enabling secure transactions. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to collect anonymised information about how players navigate the wg567 platform — which sections are visited most, how long sessions last and where users encounter issues. This data helps improve the platform experience over time.
• Functional cookies: Remember optional preferences you have set, such as display settings or notification choices.

You can manage or delete non-essential cookies through your browser settings at any time. Disabling essential cookies will affect your ability to use the platform. Note that clearing cookies will log you out of your wg567 account and reset any saved preferences.

As a registered user of wg567, you have rights in relation to the personal data we hold about you. These rights are subject to applicable legal requirements and any overriding obligations — such as the need to retain financial records for a statutory period — but they are genuine and can be exercised by contacting our support team.

• Right of access: You can request a copy of the personal data wg567 holds about your account.
• Right to rectification: If any personal data on your account is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request deletion of your personal data, subject to legal retention obligations. Transaction records, for example, cannot be erased before the applicable statutory retention period has passed.
• Right to restrict processing: In certain circumstances you can ask wg567 to limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings.

To exercise any of these rights, contact wg567 support via the live chat in your account dashboard. Requests will be responded to within a reasonable timeframe. Identity verification may be required before personal data requests are fulfilled.

wg567 is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data from individuals under the age of 18. If it comes to our attention that data from a minor has been submitted — whether through a parent's account or otherwise — that data will be deleted and the associated account closed.

If you are a parent or guardian and believe a minor may have accessed or registered on wg567, contact support immediately with the relevant account details. Suspected underage access is taken seriously and investigated promptly.

wg567 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or data handling practices. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where appropriate, registered users will be notified through an in-account message.

Continued use of the wg567 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically, particularly before making significant account changes or transactions.

If you have any questions, concerns or requests related to this Privacy Policy or the handling of your personal data, the wg567 support team can be reached through the live chat feature inside your logged-in account dashboard. This is the fastest channel for account-related queries including data access requests, correction requests and consent withdrawals.

For written queries, the platform support email is available as displayed in your account communications. Responses to data-related queries are typically provided within a reasonable timeframe. Complex requests — such as full data subject access requests — may take longer, and you will be notified of the expected timeline when the request is received.

Please do not send sensitive personal documents such as CNIC copies through general communication channels — the wg567 support team will direct you to the appropriate secure upload route when identity verification is needed.